Cancellation Policy
Last updated: 31-05-2026
Since every Karni Wood piece is handcrafted to order, cancellation terms vary based on the stage of production at the time of cancellation. This policy explains exactly what to expect.
Cancellation Window and Retention
Cancellations are subject to the following retention based on the production stage:
| Stage | Timing | Refund |
| Order placed, not yet reviewed | Within 24 hours of order | Full refund (minus payment gateway charges, typically 2–3%) |
| Order reviewed, materials being allocated | 24–72 hours after order | 90% refund (10% procurement & administrative charge) |
| Production started (assigned to artisan, work in progress) | After 72 hours OR confirmed production start | 70% refund (30% retention for materials and labour already invested) |
| Product ready for dispatch or dispatched | After production complete | Cancellation not possible — order must be received and follows Refund & Return Policy |
Why Retention Amounts Apply
Retention amounts at each stage reflect genuine costs already incurred by Karni Wood, including: wood procurement and seasoning, artisan time allocation and scheduling, workshop slot reservation, finishing material preparation, quality control planning, and administrative processing. These are recovery of committed resources, not penalty charges.
Definition of Production Started
Production is considered started once the order has been reviewed, materials allocated, and the order assigned to an artisan for crafting. This typically occurs within 24 to 72 hours of order confirmation. Customers will receive an email notification when production begins.
Custom and Made-to-Measure Orders
Custom orders (with specific wood selection, custom dimensions, or special finishes) cannot be cancelled once payment is confirmed and order details are accepted, as materials and design plans cannot be reused for standard inventory. Custom order specifications are clearly displayed at the time of purchase, and customers are required to confirm them before payment.
How to Cancel
- Email support@karniwood.com with your order ID and “CANCELLATION REQUEST” in the subject line
- We will respond within 1 business day confirming the cancellation status and applicable refund amount
- Once confirmed, refund processing follows the timeline in our Refund & Return Policy
Sale and Discount Orders
Orders placed during sales, with promotional discount codes, or as part of festival offers follow the same cancellation policy. Discount codes are non-transferable and cannot be re-applied to future orders if an order is cancelled.
Contact
For cancellation requests:
Email: support@karniwood.com
Phone / WhatsApp: +91 9413388317