Shipping and Delivery Policy

We currently ship to all serviceable pincodes across India. Certain remote locations (parts of Jammu & Kashmir, Northeast states, Andaman & Nicobar, Lakshadweep) may require additional transit time or custom shipping quotes. International shipping is not currently available.

Production Time

All orders are processed within 2 to 3 business days of payment confirmation. Production begins immediately after order review and is considered started once materials are allocated and the order is assigned to an artisan — typically within 24 to 72 hours of order confirmation.

Dispatch and Delivery Timeline

Dispatch occurs within 7 to 10 business days from production start for ready-stock items, and 14 to 21 business days for made-to-order pieces. Delivery timelines after dispatch depend on the destination:

• Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 7 to 12 business days from dispatch
• Tier 2 and Tier 3 cities: 10 to 15 business days from dispatch
• Remote locations: 15 to 21 business days from dispatch

Total time from order placement to delivery is typically 14 to 30 business days, depending on product type and destination.

Shipping Charges

Shipping charges are calculated at checkout based on product weight, dimensions, and delivery pincode. Free shipping is offered on select orders above a defined cart value, which will be displayed on the product page or at checkout where applicable.

Packaging

All furniture is packed in multi-layer corrugated boxes with foam padding, edge protection, and stretch wrap. Fragile or large pieces are additionally crated when necessary to ensure damage-free delivery.

Tracking

Once your order is dispatched, you will receive a tracking link via email and SMS. For any delivery query, contact support@karniwood.com or call/WhatsApp +91 9413388317.

Damage in Transit

While we package every order with utmost care, in the rare case of transit damage, please refer to our Refund & Return Policy. A 360° unboxing video, recorded at the time of delivery, significantly speeds up damage verification and claim approval. Where such video is unavailable, Karni Wood reserves the right to request additional evidence (photographs from multiple angles, original packaging photos, delivery person details, witness statements) before approving the claim. Reporting must occur within 48 hours of delivery.

Delivery Attempts and Address Accuracy

Customers are responsible for providing an accurate shipping address, pincode, and an available contact number. Karni Wood is not liable for delays or losses caused by incorrect address information.

Our logistics partners typically make two delivery attempts. If the customer is unavailable for both attempts and the package is returned to our origin, re-shipment charges will be borne by the customer.

Installation and Site Readiness

Our delivery responsibility ends at the customer’s doorway. The following terms apply to installation and on-site handling:

• Carrying furniture upstairs, through narrow staircases, into lifts, or to rooftops is the customer’s responsibility unless white-glove service is purchased separately.
• Customers must ensure the product fits through doorways, lifts, staircases, and access points before ordering. Product dimensions are clearly listed on each product page.
• If furniture cannot be moved into the home due to access issues that should have been verified by the customer, the product will be returned at the customer’s cost (reverse logistics and applicable retention apply).
• Basic assembly instructions are provided where applicable. We do not currently offer professional installation services.
• Customers may engage local carpenters for assembly or installation at their own risk and cost.

Karni Wood is not liable for damage caused by:

• Customer or third-party assembly errors
• Wall-mounting attempts (we do not recommend wall-mounting unless the product is explicitly designed and tested for it)
• Floor or surface scratches caused during moving
• Furniture damage caused by attempting to move it through inadequate access points
• Modifications, cutting, or alterations made after delivery

Delivery Refusal

If a customer refuses delivery of a correctly fulfilled order without a valid documented reason (such as visible transit damage or wrong product captured in unboxing video):

• The product will be returned to our workshop at the customer’s cost. Reverse logistics charges typically range from ₹1,500 to ₹3,500 depending on size and destination.
• Original outbound shipping charges are non-refundable.
• Cancellation retention as per the Cancellation Policy applies based on the production stage.
• Three failed delivery attempts due to customer unavailability are treated as deemed delivery refusal.

Production and Timeline Variations

Production and dispatch timelines are estimates based on typical workshop conditions. Actual timelines may vary based on craftsmanship complexity, finishing cure time (which depends on humidity and seasonal temperature), order volume during festival or wedding seasons, and unforeseen workshop conditions. Where deviation from the original estimate exceeds 3 business days, Karni Wood will proactively communicate the revised timeline via email and SMS.

Force Majeure

In rare cases, delivery may be delayed due to weather conditions, transit disruptions, festival or holiday logistics congestion, government restrictions, civil unrest, or other unforeseen circumstances beyond our control. Karni Wood shall not be liable for such delays but will keep customers informed and provide regular updates.