Privacy Policy

We collect the following categories of personal information:

Information You Provide Directly

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via Razorpay; we do not store full card or banking details on our servers)
• Order history, preferences, and product reviews
• Communications with our customer support team

Information Collected Automatically

• Browser type, device information, IP address
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

1. To process and deliver your orders
2. To communicate order status, shipping updates, and customer support responses
3. To send promotional offers, newsletters, and product updates (only if you have opted in)
4. To improve our website, products, and services
5. To detect fraudulent transactions and protect our business and customers
6. To comply with legal, tax, and regulatory obligations under Indian law

Lawful Basis For Processing (DPDP Act 2023)

Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with:

1. Logistics partners (e.g., Shiprocket and authorized courier companies) for order delivery
2. Payment gateway (Razorpay) for secure transaction processing
3. Service providers (e.g., email service, analytics) under strict confidentiality agreements
4. Government authorities, tax departments, or law enforcement when required by law

Data Security

We use industry-standard SSL encryption, secure payment gateways, and access controls to protect your data. While we take all reasonable measures to safeguard your information, no online transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected users and the Data Protection Board of India as required under the DPDP Act, 2023.

Cookies

Our website uses cookies to enhance browsing experience, remember preferences, and for basic analytics. We use two categories:

• Essential cookies — required for the website to function (cart, login, checkout)
• Analytical and marketing cookies — used to understand user behavior and improve our services (requires your consent)

You may disable non-essential cookies through our cookie consent banner or your browser settings. Disabling essential cookies may affect website functionality.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable laws (typically 7 years for tax and financial records under Indian regulations).

Your Rights Under the DPDP Act, 2023

You have the right to:

1. Access the personal data we hold about you
2. Request correction of inaccurate or incomplete data
3. Request deletion of your personal data (subject to legal retention requirements)
4. Withdraw consent for marketing communications at any time
5. Nominate another individual to exercise your rights in case of incapacity or death
6. File a grievance with our Grievance Officer (see below)

To exercise any of these rights, email support@karniwood.com with your request and verification of identity.

Grievance Officer

In accordance with the Information Technology Act, 2000, and DPDP Act, 2023, the contact details of our Grievance Officer are:

Name: Arihant Bhura

Email: support@karniwood.com

Address: Sri Karni Wooden Industries, Near Hanumant Happy School, Nagaur road, Nokha, Bikaner District, Rajasthan

Response Times:

Escalation acknowledgment (for matters marked “ESCALATION REQUEST”): within 24-48 business hours

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated version will be posted on this page with a revised “Last Updated” date. Material changes will be communicated via email where applicable.